Orders are normally despatched within 3 working days of being placed. During busy periods despatch can be delayed but you will be notified of any delay in the delivery of your order. Please allow up to 28 days for orders to arrive.
There is a standard charge of £1.50 for UK orders. This charge also applies to orders from the Isle of Man, Channel Islands and BFPO addresses. Delivery is free for orders of £35 or more, after any discounts have been applied.
Overseas orders can only be accepted from the following countries: EU countries (including Norway and Switzerland), USA, Canada, Australia, New Zealand and Hong Kong. Please contact us
with your requirements and location and an individual quote and a PayPal link will be provided.
Import duty and/or sales tax may be charged at the point of entry for overseas orders. Payment of these levies is the responsibility of the customer.
For trade customers, Natural Dog Shampoo and Natural Oatmeal Dog Shampoo are available in wholesale quantities. Please contact us
to discuss your requirements.
We hope you enjoy your purchase but if you are in anyway dissatisfied, please contact us in writing or via email within 7 working days from receipt of purchase. You may then return the items to us within 14 days, in the same condition that it was delivered (including any labels) and in its original packaging for a refund or replacement.
Please post to: The Cornish Soap Company, Little Ventonwyn Lodge, Pothole, St Austell, Cornwall PL26 7DW
We recommend that you use a recorded delivery service for any returns as we cannot be held responsible for non-receipt of goods. If the product is not in fully saleable condition, we reserve the right to refuse a refund on the item.
Please note that delivery charges cannot be refunded.
You can cancel your order, in writing, at any time within 7 days of placing your order for a full refund, unless items have already been despatched.